This Privacy Policy explains how CAREPLUSE EMERGENCY PRIVATE LIMITED (“CarePluse Emergency”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you use the OneClickAmbulance rider and driver mobile applications and related services (together, the “Services”).
By using the Services you agree to the practices described in this Policy. If you do not agree, please do not use the Services.
1. Who we are
The Services are operated by CAREPLUSE EMERGENCY PRIVATE LIMITED, an ambulance-booking platform that connects people who need emergency or non-emergency medical transport with ambulance drivers. For any privacy question you can contact us at connect@oneclickambulance.com.
2. Information we collect
Information you provide
- Account details: your name, mobile number, and (optionally) email address. We verify your mobile number using a one-time password (OTP).
- Booking details: pickup and drop-off addresses, ambulance type, patient details you choose to add, and emergency-contact information.
- Driver onboarding (driver app): KYC documents such as driving licence, identity and vehicle documents, and bank-account details used for payouts.
- Communications: in-app chat messages and call metadata between rider and driver, and any messages you send our support team.
Information collected automatically
- Location data: with your permission, precise (GPS) location — used to find nearby ambulances, dispatch, navigate, and show live tracking. Drivers’ location is shared during an active trip.
- Device & usage data: device model, operating system, app version, a device identifier, and a push-notification (FCM) token.
- Diagnostics: crash reports and basic analytics to keep the app stable and secure.
Payment information
Payments and driver payouts are processed by our payment partner (Razorpay / RazorpayX). Card and bank credentials are entered with, and handled by, the payment provider — we do not store your full card details on our servers. We receive transaction status and limited payment metadata to complete your booking.
3. How we use your information
- Create and secure your account and verify your identity by OTP.
- Match you with nearby ambulances, dispatch drivers, and provide live tracking and navigation.
- Enable rider–driver chat and calling during a booking.
- Process payments, fares, and driver payouts.
- Send booking, ride, and safety notifications.
- Verify driver KYC and eligibility.
- Provide customer support and resolve disputes.
- Detect, prevent, and address fraud, abuse, and security issues, and comply with law.
4. Service providers we share data with
We share the minimum information needed with trusted processors who help us run the Services. They are permitted to use your data only to provide services to us.
| Provider | Purpose |
|---|---|
| Google Firebase (Authentication, Realtime Database, Cloud Messaging, Crashlytics, Analytics) | Realtime chat & trip status, push notifications, sign-in, crash/diagnostics |
| Google Maps & Places | Maps, address search, routing and navigation |
| Fast2SMS (and/or MSG91) | Sending OTP and transactional SMS |
| Razorpay / RazorpayX | Payment processing and driver payouts |
| Cloud hosting (Amazon Web Services) | Application hosting and storage |
During an active trip, limited information is shared between the rider and the assigned driver (e.g., name, pickup/drop location, live location, and contact for calling/chat) so the trip can be completed. We may also disclose information if required by law, to enforce our terms, or to protect the rights, safety, and property of users and the public.
We do not sell your personal information.
5. Location permission
Location access powers the core function of the app — finding and dispatching the nearest ambulance and showing live tracking. You can grant or revoke location permission in your device settings at any time; however, without it, booking and tracking features will not work.
6. Data retention
We keep personal information for as long as your account is active and as needed to provide the Services, and thereafter as required to comply with legal, tax, accounting, safety, and dispute-resolution obligations. Booking and ride records are retained to support billing, safety, and regulatory requirements. When no longer required, data is deleted or anonymised.
7. Security
We use administrative, technical, and organisational safeguards — including encryption in transit (HTTPS), access controls, and secure credential storage — to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data and to promptly address any incident.
8. Your rights
Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023), you may:
- Access and review the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your account and associated personal data.
- Withdraw consent (e.g., location or notifications) via device settings.
- Raise a grievance about how your data is handled.
To exercise any of these rights, or to request account/data deletion, email us at connect@oneclickambulance.com from your registered address. We will respond within a reasonable time.
9. Children
The Services are not directed to children under 18, and we do not knowingly collect their personal data. A booking may be made on behalf of a patient (including a minor) by a responsible adult account holder.
10. Changes to this Policy
We may update this Policy from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by in-app notice. Continued use of the Services after an update means you accept the revised Policy.
11. Contact us
CAREPLUSE EMERGENCY PRIVATE LIMITED
Email: connect@oneclickambulance.com
This page is provided for transparency and app-store compliance. It is a general privacy notice and not legal advice; please have it reviewed against your specific business registration and applicable regulations.