In a life-threatening emergency, always call your local emergency number first. OneClickAmbulance helps you book transport but is not a substitute for emergency medical services.
Contact us
Email
Best for account, booking, payment, and privacy requests. We typically reply within 24–48 hours.
Operated by
CAREPLUSE EMERGENCY
PRIVATE LIMITED
PRIVATE LIMITED
Please email from your registered mobile’s email, and include your booking ID where possible.
Frequently asked questions
How do I book an ambulance?
- Open the app and sign in with your mobile number (you’ll receive an OTP).
- Allow location access so we can find nearby ambulances.
- Set your pickup and destination, choose an ambulance type, and confirm.
- Track your assigned driver live and chat or call them from the trip screen.
I didn’t receive my OTP. What should I do?
Check that your mobile number is entered correctly and that you have network coverage, then tap “Resend”. Delivery can take up to a minute. If it still doesn’t arrive, email us at connect@oneclickambulance.com with your number.
How do I cancel a booking?
You can cancel from the tracking/booking screen before the trip begins. Cancellation charges, if any, follow the fare and cancellation terms shown at booking. For help with a cancellation or a wrong charge, contact support with your booking ID.
How does payment work?
Fares are shown before you confirm. Payments are handled securely by our payment partner; we don’t store your full card details. If you were charged incorrectly or need a receipt, email support with your booking ID.
How do I become a driver / partner?
Download the OneClickAmbulance Driver app, sign in, and complete KYC — driving licence, identity and vehicle documents, and bank details for payouts. Once verified and approved, go online to start receiving ride requests.
How do I update my details or report a problem?
Edit your profile from the app’s menu. To report a bug, a safety concern, or a driver/rider issue, email connect@oneclickambulance.com with a description and, if possible, a screenshot and your booking ID.
How do I delete my account and data?
Email connect@oneclickambulance.com from your registered address requesting account deletion. We’ll remove your personal data, subject to records we must retain for legal, tax, and safety reasons. See our Privacy Policy for details.